Update on the new process for handling of inbound items
Update on the new handling process for inbound postal items
As of 28th March 2021, the new process for the handling of postal items was implemented, initially for registered and regular small packets originating from the United Kingdom.
We would like to inform you:
- Approximately 60% of all the items received so far, did not have the required electronic customs declaration CN22/CN23. This omission puts an additional burden on the process and delay in the timely customs process. The provision of electronic customs declaration CN22/CN23 is the obligation of the sending postal organisations. In this respect, we are in contact with Royal Mail as well as well as with all other countries via the Universal Postal Union.
- Many items arrive with missing and/or wrong recipient data. For example, the full name is not included, the street name is not included or it is wrong, the address details include only the building name etc. Obviously, this slows down the process and it might lead to returning the item to the sender.
- There are many items for which the Customs Authorities have requested additional information, such as a commercial invoice, via the THALISUPP platform. In order to speed up the process, the uploading of the documents should be done the soonest. Registration in the platform is a requirement.
- Some items, depending on their contents, need to be examined by other government departments, such as the Pharmaceutical Services etc. The physical examination of the item is effected based on the process as required by legislation and their timetable of visits.
- Some technical issues have been observed, which is expected for a system of this magnitude. In close collaboration with the supplier we do our utmost to overcome them.
We assure you that our aim is to provide the best possible service to our customers.
