Prepare an electronic Shipment Request

Dear customers,

Further to previous announcements, we would like to inform you:

1. As of 1^st January 2023, the use of the Shipping Tool/eCustoms for the creation of an item label as well as a customs declaration (where applicable), is mandatory based on the service/destination/contents as described in the table below:

1. Applicable ONLY for the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
2. Documents: personal correspondence, contracts and other printed items with no commercial value.
3. Items for which the use of the Shipping Tool/eCustoms application is mandatory, will not be accepted for posting if they have a label not created through the Shipping Tool/eCustoms application. 

We would also like to remind you that:

• the preparation of an electronic Shipment Request and the transmission of data related to the postal item is mandatory since 1/1/2021.
• the creation of the shipping request is the responsibility of the sender

You can use the application in two ways:

1. Without creating an account for one time or limited use.
2. By creating an account, in case you will be using the application frequently. By creating an account (free of charge), you will have the ability to create an address list with senders and recipients. In this way you do not need to repeat their details every time you prepare a shipment request. You may also create a contents catalogue with the details of the items you send frequently. 
3. In case you are a business customer,  you may create an account and enter the licence number/s you were provided by Cyprus Post. As soon as  your account is verified, you have extra control on your bulk mailings. 

Part of the new application is the inclusion of the customs classification code (HSCode). Each content item is categoriased under a category of this international customs code. The HSCode make the customs handling of the items easier.

Please follow the on-screen instructions in order to fill in the shipment request completely and correctly. 

Please read the Terms & Conditions of the service you want to use before sending the item, by pressing the link below:

• EMS Datapost
• Parcels
• Registered-Insured

IMPORTANT ANNOUNCEMENT-NEW UPDATE

We would like to inform you that due to the gradual implementation of the new Counter Automation System (CAS), at the Post Offices, the preparation of the label/customs declaration should be done using the new system (Send Item), for items that will be dropped off at the Post Offices that the new CAS system will be operational.

To download the file with the Post Offices and the kick-off dates of the new system to send items, please press here. 

WE KINDLY ASK YOU BEFORE PREPARING THE SHIPPING LABEL, CONSULT FIRST THE TABLE WITH THE POST OFFICES TO SEE WHICH SYSTEM YOU SHOULD USE (OLD OR NEW), BASED ON WHICH OFFICE YOU WILL DROP OFF THE ITEM AND WHEN.

Prepare the Shipment Request
(Old System)   

Send Item
(New System)