Update on Track & Trace functionality

14/08/2018

We would like to infrom you that from Friday, 5th October in the afternoon until Monday, 8th October, new servers will be installed. Therefore, track and trace will not be possible by any method (excluding QuickPost and PostExpress items).

When the above works will be completed, the track and trace functionality on the website is expected to be fully restored.

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Due to the continuous problem in accessing the Track & Trace function through the Cyprus Post website we have arranged for temporary access to the Track and Trace system by clicking on the link below:

http://ips.cypruspost.gov.cy/IPSWeb/EN/Users/Login

You need to enter:

Username: public or public1 or public2

Password: User1234

Press Login button
Press the Track and Trace button (located in the left margin)
Press Mail Item
In the Identifier field enter the bar code number of your item.
Press the Search button
Press the Events tab in order to see the tracking events of your item

You can also download free of charge the mobile application for Android and iOS devices from the respective links below:

Android: https://play.google.com/store/apps/details?id=com.mdl.cypost&hl=en

Apple Store: https://itunes.apple.com/cy/app/cyprus-post-office/id933796030?mt=8

You can also receive track and trace information from the Cyprus Post Call Center by calling 77778013.

We would like to inform you that the problem in the IPS system affected:

The operation of the Post Offices
The ability of the Call Center to provide track and trace information.
The ability to receive track and trace information from our website

The problem with the website remains and it will be resolved with the replacement of the technical infrastructure which has already been ordered.

In the meantime, we are planning other intermediate solutions until the implementation of the final solution.

We take this opportunity to inform you that the notifications for the arrival of postal items (printed and by SMS), are sent as usual.

Cyprus Post would like to express for one more time their apologies for the inconvenience and to assure you that they have done and they will do everything possible in order to permanently resolve the issue the soonest possible.