Update-IOSS items-VAT refund

13/09/2021

We would like to inform you that during the refund application examination process for all the VAT/Presentation to Customs Fees, we have observed that many customers:

  1. Do not enter the item barcode number in the relevant field. The correct barcode's format is ΧΧ123456789ΧΧ, for example RU123456789GB. 
  2. In the item number field they enter the notification number, for example 51223, 6545 Black etc. This makes the examination process more time consuming.  
  3. In the item number field they enter an IOSS number of the form ΧΧ123456789. These applications cannot be examined.  

In case you have not submitted your refund application in the correct way, we kindly ask you to re-submit it in order to avoid further delays.

We repeat once more that in order to be eligible for a VAT/Presentation to Customs Fee refund, for the amounts that have been paid on purchase and in Cyprus upon collection of the item, the following conditions must apply:

  1. Your item belongs to a specific group of items that was forwarded to Cyprus via Netherlands Post or

  1. The e-commerce platform is registered in a VAT Authority of an EU Member State and
  2. An electronic customs declaration was sent for the said item and
  3. The valid IOSS number corresponding to the e-commerce platform is included in a specific field of the electronic customs declaration.