There is a user friendly postal fee calculator on our website. You can use this tool to calculate the cost to send an item, by selecting the required service. In addition, under “Forms-Tender”, in the “Publications”, you will find the full pricelist of Cyprus Post.

The postal fee calculator can suggest the available service, after you enter the item’s characteristics (e.g. weight, dimensions and destination). The calculator will determine the postages for all applicable services.  You can find more information about our services in the section “Services-Products”.

The sender should apply due diligence and will be responsible for the safe, adequate and sturdy packaging of the items to be dispatched.  The sender is solely responsible for compensating persons or for other items that have been destroyed or that have incurred damage as a result of not complying with the above requirement.

Carton boxes of various sizes as well as bubble envelopes are available for sale from all Post Offices. You can find details by clicking here.

The sender is obliged to fully complete the address details on the Accompanying Carriage Voucher or on the item itself, depending on the service used, personally and to describe clearly and completely the content of the parcel to be dispatched, including its actual value.

On each item, the sender’s full address should be included so that in case of non-delivery, the item to be returned to the sender.

In certain countries, EMS items cannot be sent if the recipient’s address is a P.O. Box. You can get more information from the Service Agent at the Post Office.

The Mailing Label/Customs Declaration is mandatory using the Shipping Tool application, as described in https://www.cypruspost.post/en/shipping-tool.

It is the sender’s responsibility to describe precisely and clearly the contents of the item and to state its true value.

The recipient must submit a Damage Report to the destination Post as soon as possible. Then, he/she should notify the sender that the item was received with damage/missing contents and that the Damage Report was submited. 

The sender must submit an Item Inquiry to Cyprus Post so that an investigation is initiated in order to investigate the conditions under which the damage was caused. 

If a Damage Report was not submitted on time, it is not possible to investigate further. 

If the investigation proves that the damage was caused by the Posts due to mishandling, the sender is entitled to compensation.