If the Tracking System shows the following entry in the “Extra Information” column, after the elapse of reasonable time for the item to be processed and be ready for collection, you can collect it yourself, without a notification. If somebody else will pick up the item on your behalf, you should provide a written authorisation.

In the above case, the written notification might reach you after you collect the item, therefore, you should note the number so that you do not look for the same item again.

To collect an item, the addressee or an authorised person must present a valid and official photo ID document (identity card, passport, driving licence etc).

Yes. You need to provide this person with a written authorization on the back of the printed notification. If you receive SMS notifications, simply forward the SMS to this person. In this case, you need no other authorization. The person who will collect the item on your behalf should present a valid and official photo ID document (identity card, passport, driving licence etc).

The specific item is subject to customs examination. Therefore, you should present a proof of purchase to verify the actual cost of purchase, which is required during the examination of the item by a Customs Officer. Such proof might be the invoice from the online store, the charge on your credit/debit card etc. The applicable import duties, taxes and the VAT are imposed by the competent Customs Authorities of the Republic of Cyprus and in case an amount is payable, an additional “presentation to customs fee” is levied, as per the current official pricelist of Cyprus Post.

All postal items, except parcels (barcode example CX123456789XX) and EMS (barcode example EX123456789XX), can be collected from the local Post Offices, after the customs examination is completed. You can pay the taxes, duties and other charges online from the THALISUPP platform. The items appears on the platform before its arrival in Cyprus. The payment can be made at any time. If it is completed online before the item's arrival in Cyprus and the specific item belongs to a service that home delivery is offered (small packet with barcode such as UX123456789XX or Expres with barcode such as LX123456789XX), and provided that the weight/volume of the specific item allow for its safe transportation and delivery, then the item will be delivered to the address contained on its label.  

For the time being, parcels (barcode example CX123456789XX) and EMS (barcode example EX123456789XX), that as subject to customs examination can be collected, in addition to the District Parcel Post Offices from the Post Offices below: 

At the moment, you can do so from the Post Offices in the following table:

You should visit your local Post Office if included in the list, present the notification for the arrival of the item to the Service Agent and submit the proof of purchase.

The item can be collected at the local Post Office after 72 hours following the identification process described and paying the relevant duties, taxes and charges.

For every postal item, regardless of category and method of payment, which is subject to payment of taxes and import duties, the postal "presentation to customs fee" is levied on top of the imposed taxes and import duties. The amoun of the postal "presentation to customs fee" is included in the official price list of Cyprus Post which is in effect, which at the moment is € 3,50 per item, regardless of the value of the contents.   

Many online shops have storage hubs also outside the European Union. Therefore, even if the online shop is located in the European Union, the item is subject to customs examination and possibly the payment of duties, taxes and charges, if it has been sent from a country outside the EU.

The item originated from a country outside the European Union and has arrived in Cyprus after being posted in a European Union country. At the first entry in the EU, taxes and duties were not paid, therefore, these maybe imposed in Cyprus.

No, there is either a printed or SMS notification for the arrival of the item and the item can be collected at the local Post Office, unless is subject to customs examination, in which case it can be collected at the District Parcel Post Office.

You can collect an item within 30 days after the issue of the notification for its arrival. When this time elapses, the item is returned to the sender or in the case of parcels, the instructions given by the sender are implemented.

All postal items, except those which are subject to customs examination, are handed over on a regular basis to the United Nations (UNFICYP), in order to be forwarded to the addressees.

All items which are subject to customs examination (e.g. items containing goods originating from countries outside the European Union), can be collected by the addressee or by an authorised person from the Lefkosia District Parcel Post Office at 100, Prodromou street, 2063 Strovolos. The addressee or the authorised person must present a valid and official proof of ID.